Quality Assurance Associate Zen Rooms (50 views)


Berikut ini adalah Informasi Terbaru dari Lowongan Kerja Quality Assurance Associate Zen Rooms Dengan Posisi Lowongan Kerja » Administrasi dan Tipe Kerja Full Time. Lowongan Pekerjaan di Area Jakarta Pusat ini adalah Info Loker dan Rekrutmen yang tersedia di Perusahaan Lokerindo.ID yang bertujuan untuk mencari kandidat dan calon tenaga kerja yang memiliki potensial serta kualifikasi yang diharapkan untuk ditempatkan di berbagai posisi sesuai dengan divisi yang membutuhkan.

Job Description Quality Assurance Associate :

We are actively seeking a self-driven individual to work directly with the Global Head of Operations & Customer Excellence. From day one, you will be given 100% ownership, be challenged to think creatively and overcome business challenges in a fast-paced team environment. This position gives you the opportunity to make substantial and fast applicable changes in a rapidly growing Rocket Internet backed digital start-up. You will be challenged to analyze data to solve complex problems and identify insights and opportunities in a team environment. Most importantly you will understand the vital importance of Customer Relationship management at every point of interaction, and be committed to building a team that shares your enthusiasm and demonstrated skills.

Responsibilities Quality Assurance Associate :

  • Provide leadership, insight, and clear communication (written and verbal) to the team on Customer Excellence best practice.
  • Methodically analyze sample cases of customer interaction in order to produce actionable insights.
  • Track, analyze and report on Customer Excellence metrics.
  • Monitor customer feedback and the impact of new and existing initiatives on services and customer satisfaction. Utilize the feedback to review and improve services for the future.
  • Work closely with other teams to identify the roots of potential problems and develop sustainable solutions.
  • Train, support and recruit a team of dedicated and effective Customer Excellence analysts.
  • Develop and execute appropriate and robust policies and CS practices to deliver an effective case management and excellent customer support.

Minimum Qualifications Quality Assurance Associate :

  • Fluent in spoken and written English
  • Minimum 2 years experience in QA/CS functions at a call center or large business.
  • Clear and precise communicator; strong grasp of nuance and grammar in both English and Bahasa
  • High attention to detail
  • Calm and thoughtful attitude to problem-solving, with the ability to explain concepts and insights to colleagues and team members
  • Emotional intelligence and good judgment skills (B2C nature of the role)
  • Pro-active, independent and passionate about working in a start-up environment

Penutupan : 9 Desember 2018

Kisaran Gaji: Negosiasi

Jenis Kelamin: Apa Saja

Pendidikan: S1

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Dipublikasikan Oleh : Lokerindo.ID


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