Systems Engineer (HVAC)
Info Terbaru Seputar Pekerjaan dari Perusahaan CBRE sebagai posisi Systems Engineer (HVAC). Jika Lowongan Kerja Sales di Kraków, małopolskie ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID
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Systems Engineer (HVAC) Job ID 201903 Posted 29-Jan-2025 Service line GWS Segment Role type Full-time Areas of InterestEngineering/Maintenance
Location(s)Gdynia - Pomorskie - Poland, Krakow - Malopolskie - Poland, Lublin - Lubelskie - Poland, Poznan - Wielkopolskie - Poland, Szczecin - Zachodniopomorskie - Poland, Warsaw - Mazowieckie - Poland, Wroclaw - Dolnoslaskie - Poland
We are seeking a Systems Engineer to provide exceptional assistance for technical issues related to building systems. In this role, you will respond to customer calls, utilize a ticketing platform to assess problems, and deliver clear, accurate solutions to ensure client satisfaction. If youre a problem-solver with strong communication skills, we want to hear from you!
What You Will Do:
- Work within a ticketing system to diagnose and troubleshoot remote issues with building management systems.
- Answer customer calls by telephone and/or email to determine the nature of the problem, assessing customer needs and providing clear and accurate responses.
- Provide remote technical support to installers and customers; on-site support may also be required.
- Triage alarms and create work order dispatches using third-party platforms.
- Clearly articulate resolutions to customer problems in both verbal and written communication, ensuring explanations are understandable.
- Perform system analysis and diagnostics, isolating and troubleshooting problems with corrective action when possible.
- Document problems and resolutions, reporting findings to the Account Executive for customer follow-up.
- If needed, recreate customer problems in-house to test solutions.
- Keep customers and CBRE|Smart FM management informed of any outstanding or recurring issues with products, services, or customers.
- Regularly communicate suggested improvements for customer interactions with CBRE|Smart FM.
What You Will Need:
- Preferred: Bachelors Degree in HVAC, Electrical Engineering, or Mechanical Engineering.
- Work history in HVAC or a similar industry.
- Knowledge of Tridium Niagara 4.
- Experience in customer support or a similar role is an asset.
- Fluency in English, both spoken and written.
- Experience with control and HVAC systems and their terminology.
- Experience in customer support over the phone and via a ticketing system.
- Thorough knowledge of Windows-based computers and desktop applications such as MS Word and MS Excel.
What We Offer:
- Remote role (from Poland).
- Working hours: Monday 9 am - 6 pm, Tuesday to Friday 7 am - 4 pm.
- Opportunity to work with an interesting international client within a dynamic, fast-growing company.
- Comprehensive benefits package, including private medical care, co-contribution towards a sports card, life insurance facilitation, and more.
- A referral program that rewards you for successfully recommending a friend for a role.
Informasi Tambahan :
- Perusahaan : CBRE
- Posisi : Systems Engineer (HVAC)
- Lokasi : Kraków, małopolskie
- Negara : PL
Cara Mengirimkan Lamaran :
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Tanggal Tayang : 2025-01-30