Call Center Team Lead | U.S. LawShield

Info Terbaru Seputar Pekerjaan dari Perusahaan U.S. LawShield sebagai posisi Call Center Team Lead | U.S. LawShield. Jika Lowongan Kerja Sales di Houston, TX 77058 ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari U.S. LawShield sebagai posisi Call Center Team Lead | U.S. LawShield dibawah ini sesuai dengan Kualifikasi anda.

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently.

Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.

Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders?

Position Summary

The Community Care Center (contact center) Team Lead collaborates closely with key internal and external stakeholders to ensure that the customers using our products and services are as satisfied as possible. You will assist in the development of daily task execution for inbound and outbound contact center advisors who interact with members, customers, and prospects via phone, email, chat, and social media channels. This position is responsible for overseeing contact center floor management, advisor needs, escalated customer contacts, and aiding in the performance and development of team members.

Duties/Responsibilities

  • Works with a team of contact center advisors to achieve the center’s operational performance goals and team needs
  • Assists in the execution of the contact center’s strategy
  • Identifies and assists with recursive training needs for advisors and tracks training performance
  • Ensures continuous improvement regarding ease of doing business as well as delivering the intended customer experience
  • Reports on team results, needs, and opportunities to contact center and corporate leadership
  • Demonstrates expert-level skill in handling escalated calls from members and customers
  • Assists in the daily, weekly, and monthly workforce management plan
  • Holds agents accountable for individual and assigned team performance
  • Demonstrates the values of U.S. LawShield
  • Other related duties as assigned

Required Skills/Abilities

  • Excellent organization and time management skills
  • Highly collaborative, analytical, and customer experience-focused
  • Strong presentation, written, and verbal communication skills
  • The ability to build trusting and professional relationships with colleagues
  • Fluency in contact center speak and the vital KPIs required to provide exceptional service
  • Proficient computer skills with the ability to learn new software quickly

Education and Experience

  • High school diploma, associate degree, or some college is preferred
  • Property and Casualty Insurance License or the ability to attain one

Supervisory Responsibilities

  • None

Benefits

  • Performance-based quarterly bonuses
  • 15 days of PTO per calendar year, with additional time accruing with tenure
  • 10 paid holidays
  • Medical, dental, vision and additional supplemental coverage options
  • Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
  • 401(k)
  • U.S. LawShield membership included with employment

l6uX7eKDe5

Informasi Tambahan :

  • Perusahaan : U.S. LawShield
  • Posisi : Call Center Team Lead | U.S. LawShield
  • Lokasi : Houston, TX 77058
  • Negara : US

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Call Center Team Lead | U.S. LawShield di kota Houston, TX 77058 diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Call Center Team Lead | U.S. LawShield, pada bulan ini 2025 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

Proses Selanjutnya

Perhatian - Dalam proses rekrutmen, perusahaan yang sah tidak pernah menarik biaya dari kandidat. Jika ada perusahaan yang menarik biaya wawancara, tes, reservasi tiket, dll hindari karena ada indikasi penipuan. Jika Anda melihat sesuatu yang mencurigakan, silakan hubungi kami: support@lokerindo.id

Tanggal Tayang : 2024-12-13

Pekerjaan Rekomendasi