Support Operations Engineer

Info Terbaru Seputar Pekerjaan dari Perusahaan Pax8 sebagai posisi Support Operations Engineer. Jika Lowongan Kerja Sales di 8017 Zwolle ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Pax8 sebagai posisi Support Operations Engineer dibawah ini sesuai dengan Kualifikasi anda.

Ready to Elevate Your Career? Come join us at Pax8 and embark on a thrilling journey with our Support Operations EMEA team as a Support Operations Engineer in our amazing offices Zwolle

Picture this: Youll be at the forefront of revolutionizing support operations at Pax8, providing technical expertise that ensures our amazing colleagues receive unparalleled service.

As a Support Operations Engineer , you wont just troubleshoot issues – youll be orchestrating a symphony of solutions, diving into the heart of technical intricacies and emerging victorious with resolutions that leave our amazing colleagues in awe!

The Team: The Support Operations EMEA team are high-energy, fun, and driven with a can do attitude. Dynamic and teeming with technical expertise, theyre a supportive crew that thrives on collaboration. A fast-paced journey where every day is a blend of passion, fun, and innovation!

Your day as a Support Operations Engineer Level II includes:

• Assessing and supporting Non-Standard requests, including Audit requests, eDiscovery, Access requests or other escalations
• Supports Pax8 staff by fulfilling User Requests and resolving new and escalated Service Incidents
• Routine Maintenance and upgrades of End user hardware/software systems and other hardware and systems in the office estates
• Participating in retrospective, Root Cause investigations and Problem creation
• Contribute to and author knowledge base articles in Confluence as well as automation scripts
• Asset cataloguing, tracking, deployment, and inventory management
• Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training

Our Support Operations EMEA team are the public face of the IT department serving the whole of Pax8’s employees and guests. Theyre a hard working team and department with a ‘work hard play hard’ approach!

Find new and updated links and articles from our Blog and News pages

Best Companies: Awarded Number 50 in the UKs Best Companies

Our Journey from the US to EMEA: https://www.pax8.com/blog/office-opening-bristol/

Pax8 is not your average company, we provide opportunity to be part of a cutting-edge team that values innovation, collaboration, and a relentless pursuit of excellence. So, if youre ready to take your career to new heights and be an integral part of a company thats redefining the industry, apply now and let the adventure begin!

We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us!

Its an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our Sales team continue to grow!

You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. Its our mission to be the world’s favourite place to buy cloud products - why not be a part of that success story?

You would be joining a rapidly growing team bringing the success of a new distribution model to the UK from Denver, Colorado (Awarded number 50 in the UKs Best Companies, Best Places to Work 2022 by Glassdoor and Employer of the year Women in IT UK Awards 2021). Were listed on the Inc 500. We have recently achieved $1bn annual recurring revenue , weve pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT Distribution model with more than 50 vendors giving customers and partners real choice.

Were proud to be listed on the Inc 500, have been Awarded Glassdoors Best Places to Work 2022 and Employer of the Year in the UK Women in IT Awards 2021.

Youll be ideal for us if you:

• Significant experience related IT support experience in a medium to large size organisation
• Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10/Windows 11) & Mac OS
• Demonstrable expert level support for Microsoft Office 365/Windows 365 platforms (Office, Teams, SharePoint, OneDrive)
• Experienced and knowledgeable of Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre
• Thorough understanding of cybersecurity tooling
• Experience with Proofpoint and Sentinel One highly beneficial
• Strong network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
• Scripting experience; PowerShell, python, bash, etc.
• Proficiency with device endpoint management systems such as Intune, Kandji or JAMF
• Experience with Audio/Visual devices, such as conference rooms, displays, etc.
• Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
• Demonstrates a sincere passion for exceptional customer service
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment
• Excellent verbal and written communication skills with the ability to communicate at all levels
• In order to fulfil this role you should be resident in this country with a valid right to work

We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!

Salary & Benefits

• Basic Salary €3400 to €4300 monthly gross
• 26 days holiday + 8% Holiday Allowance
• Participation in the Company Short Term Incentive Plan (Annual Bonus)
• Participation in the Company Long term Incentive Plan (Stock Options after qualified period)
• Travel Expenses Reimbursement
• Participation company pension plan
• Homeworking Allowance
• Dedicated time for training and personal development
• Health & Wellbeing coaching support
• Fun and frequent company and team socials
• And a lot more...

Designated Office & Working pattern

• Hybrid role
• Hours: 8:30am - 5:00pm Monday to Friday
• Reports to: Manager of Support Operations, EMEA

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)

What’s in it for you?

There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy (the Pax8 University) for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level.

Why Pax8?

Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best!

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero.

Once checks have been completed all candidates will receive a copy for their records.

Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)

Informasi Tambahan :

• Perusahaan : Pax8
• Posisi : Support Operations Engineer
• Lokasi : 8017 Zwolle
• Negara : NL

Cara Mengirimkan Lamaran :

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