Client Account Manager

Posting Description: Client Account Manager, Health Solutions We’re hiring! Aon is currently recruiting a Client Account Manager to join our Health Solutions team in Indonesia. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. At Aon, you’ll be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It’s an environment which encourages you to achieve your best - together we’ll empower results. What the day will look like

• Manage the operation and day-to-day activities of your assigned clients with the objective of retaining and developing business that is in line with the business unit goals.
• Engage with clients actively by maintaining and developing client relationship together with your Manager and relevant team members to achieve favourable Client Net Promotor Score.
• Focus on client needs by developing and implementing short-term and long-term objectives, strategies, and initiatives in line with client’s benefit philosophy and company goals.
• Understand market trends by leveraging Aon United, connecting with subject-matter experts, intellectual property, and other relevant sources.
• Ensure all commitment deliverables throughout the client journey and monitor the progress of compliance requirement, document completion, premium payment, regular reports submission, client visits, and other requirements and best practices.
• Achieve and measure financial objective of required retention, roll-over, and expanded business from your portfolio.
• Additional Responsibilities
• Be an active participant and contributor to the local Health Solutions forums (as required)
• Contributing to various Health Solutions initiatives and other Aon forums (as required)
• Contributing to client solutions development
• Connecting to other colleagues to bring the best of Aon to our clients and prospects
• Performing other duties and tasks as reasonably assigned by your Manager
• Maintaining a continual professional development standard through Aon University and any other industry driven licensing or educational requirements

Skills and experience that will lead to success

• University graduate with 5-10 years of working experience within Employee Benefits in broker firm or insurance company(ies)
• Proficient in MS Office
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility) with a good command of the English language
• Able to prioritize and organize work with good time management skills
• Excellent attention to detail
• Professional demeanor
• Ability to work independently and efficiently
• Ability to deliver under pressure in a high intensity and fast paced multinational environment
• Negotiation Skills

How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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