Service Engineer, Jakarta

Info Terbaru Seputar Pekerjaan dari Perusahaan ZEISS Group sebagai posisi Service Engineer, Jakarta. Jika Lowongan Kerja Sales di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari ZEISS Group sebagai posisi Service Engineer, Jakarta dibawah ini sesuai dengan Kualifikasi anda.

Perform Technical Support Customer Care Activities Repair installation calibration commissioning and after sales maintenance service to the customer

Role and Responsibilities: 1. Perform Technical Support & Customer Care Activities
  • Repair, installation, calibration, commissioning and after sales maintenance service to the customer
  • Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities
  • Escalate repair issues to factory / Service Manager when necessary.
  • To report systemic quality issues encountered
  • To ensure that service KPI and customer satisfaction objectives are achieved.
2. Administrative / Ticketing System
  • Work closely with service administrators to provide service quotations / technical documentations.
  • Ensure tickets /service orders are promptly updated / completed to reflect current work status
  • Maintaining company property, like standard tools, special tools and meters
3. Perform Technical Supports to Sales Team:
  • Technical support function at demo and exhibition
  • Functional / pre-delivery test checks
4. Operations:
  • To ensure good customer interactions at all touch points to achieve customer satisfaction.
  • To always present the company favorably
5. Collaboration:
  • To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.
  • Any other duties & responsibilities as assigned by the management.
Requirements: 1. Education / Professional Certification
  • Degree in Electro medics/electro Bio Medic, electrical or mechanical engineering or any related field
2. Experience
  • At least 2 to 3 years’ experience in related field (medical equipment technical support)
  • Good IT knowledge (computer hardware/operating system, networking)
  • Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.
  • Experience handling customer feedback, complaints, and dissatisfaction
  • Must possess excellent teamwork and interpersonal skills.
3. Knowledge / Skills / Other characteristics
  • Good troubleshooting skills in Electronics / IT & Mechanical hardware.
  • Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.
  • Good command of spoken and written English
  • Pleasant personality, proactive mindset
  • Self-driven, results & customer orientated.
  • Able to work independently and as well as an active team player
  • Willing to travel when required.
Your ZEISS Recruiting Team: Astrid Annissa Sastaviyana, Yosseano Kuncahyo

Informasi Tambahan :
  • Perusahaan : ZEISS Group
  • Posisi : Service Engineer, Jakarta
  • Lokasi : Jakarta
  • Negara : ID

Cara Mengirimkan Lamaran :

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Proses Selanjutnya

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Tanggal Tayang : 16-05-2024