Onboarding Specialist

Join the revolution in hospitality tech!
Liven, the largest platform in Asia Pacific, equips venues with powerful tools for seamless ordering, rewarding experiences, and unprecedented growth. Our integrated solution simplifies operations, innovates effortlessly, and supports hospitality growth—all in one place. Say goodbye to the challenges of managing multiple applications and hello to streamlined success.

Liven is the worlds #1 engagement platform for restaurants, hospitality, venues & events. Over 1.1 million diners use Liven daily to earn rewards, pre-purchase, and unlock exclusive experiences at their favorite restaurants, cafes, and bars. With an App Store Rating of 4.9/5 after 13,000+ reviews, and more than 5,000 venues utilizing Liven, were revolutionizing how customers engage, pay, and stay loyal in the hospitality industry. Winner of Richard Bransons Extreme Tech Challenge for Blockchain and Digital Payments, Liven is rewriting the playbook for hospitality payments and loyalty.

At Liven , we fiercely believe that - Talent has no boundaries. We hire amazing people from everywhere. If youre curious, driven, and great at what you do, youll fit right in at Liven.
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About the role

As an Onboarding Specialist you will be the main point of contact during the Onboarding phase providing our customers with a seamless onboarding experience when they sign up for our products across the Group. This will involve organizing tasks to be completed by other teams and configuring the software to meet the customers needs, and to configure Clients’ Accounts to their operation standards.

What youll do

• Act as key liaison between the Liven group and our customers.
• Handling all customers’ enquiries during the Onboarding Process.
• High level of attention to detail by following set procedures.
• Manage ongoing touch points through phone and email with customers.
• Educating customers on Liven group services and how to utilize them for their business.
• Ensure customers are using various features offered to ensure revenue growth.
• Resolve issues, implementing solutions and/or escalating unresolved issues to appropriate teams.
• Manage and update all communication with customers through the CRM.
• Any other related Onboarding tasks, as and when required.

Qualifications

• Experience: Proven experience in support, client management, or a related field.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer-Focused: Commitment to deliver outstanding customer service.
• Problem Solving: Ability to analyze issues and provide effective and timely solutions.
• Team Player: Demonstrated ability to work collaboratively in a team environment.
• Tech-Savvy: Comfortable using various customer support tools and systems.
• Adaptability: Ability to adapt to changing priorities and a fast-paced work environment with a positive attitude.
• Attention to Detail: Strong attention to detail and accuracy in documenting customer interactions.
• Empathy: Ability to understand and empathize with customer concerns while maintaining a professional behavior.
• If you are already living in Bali or if you are willing to relocate to Bali.