Customer Development Manager

No Relocation Assistance Offered
# 160256 - Jakarta, Jakarta, Indonesia

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition. We serve consumers in more than 200 countries and territories around the world and are proud that Colgate-Palmolive is in more homes than any other. Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich development and career experiences and progression.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks. This rare opportunity to join a global market leader that is highly regarded for employee development opportunities.

What would be the responsibilities for this role?

• Develop deep understanding of customers to drive business results and create competitive advantage
• Build engagement with customers to gain commitment to a joint business plan that delivers superior business results
• Efficiently handle trade spending and ensuring significant ROI
• Efficiently coordinate with distributors sales force/merchandising team to implement 5Ps with excellence
• Deliver omnichannel growth by assessing customer 6P+A

• Meet customers and build support for Colgate business
• Form relationship and deep understanding of the customers strategy, priorities and needs and effectively translate them into superior customer plans
• Use analytics to drive fact based conversations and effective negotiations
• Provide insights to RM/SDM and work with them to develop improvement plans/programs
• Visit stores and check compliance to 5Ps plan, identifying causes for gaps and developing action plans to close them
• Monitor sales and distribution performance, probing distributor representatives to understand causes for gaps and ensuring they are giving the right attention to close the gaps
• Coordinate with distributor representatives on execution of business plans; new product distribution, display plans, promotional events, detailing etc
• Track and handle trade spending to within approved budget
• Handle, track and build brick and mortar dot com with buyers. Participate in key campaigns, drive brand exposure and deliver growth and return on investment

• Provide leadership to distributors sales force and merchandising team to ensure clear understanding and delivery of Colgates standards
• Engage with distributor and merchandising agency leadership teams to ensure appropriate support to Colgates business

What does the ideal candidate profile look like?

• Holds a Bachelor’s or Master’s degree in a related field (marketing, business, communications, etc.)
• Minimum 5 years of experience in key account management
• Self-starter who can work well both independently and across multi-level stakeholder groups
• Ability to work under pressure and adapt quickly to change in a fast paced environment
• Proficient in Google suite of products (especially in Sheets, Docs & Slides)
• Proficient in English
• Shown ability in data analysis

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Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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