Head of Project Management Office

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Project Management Office with the resources to solve critical problems for the future of our business, which is why we need you.

Responsibilities :

Portfolio Management – To successfully manage and support the portfolio of work ensuring strategic alignment.

• Ensure that the enterprise portfolio remains aligned to strategy and contribute to strategic planning – working to shape a balanced, sustainable and achievable portfolio.
• Maintain the integrity of the portfolio to ensure project business cases are valid and that sanctioned projects are initiated, prioritized, funded and resourced for success; and providing clear advice to the Executive Committee regarding implications of specific re-prioritization on the delivery profile and do-ability of the portfolio.
• Monitor and control project progress at a business unit level and provide regular reports on portfolio health including time, cost, scope and benefits.
• Define and manage high quality regular executive reporting to enable clear understanding of portfolio status and enable informed decisions.
• Provide Executive Committee with information needed to assess and decide which proposals have the highest potential value, impact and strategic alignment; define project priorities, implementation opportunities, challenges and communicate project risks and opportunities.

PMO/Project Practices – To establish and support the portfolio and project delivery lifecycle (PDLC), governance, processes and reporting.

• Actively work with business owners and sponsors to mobilize the roadmap as per plan; and maintain reporting on the status of project mobilization against plan.
• Review business cases to ensure the inputs are of a consistent and high quality and are aligned with enterprise roadmap and regional strategy.
• Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.
• Ensure mechanisms for benefits realization are prepared and accountable business sponsors are enabled to manage and deliver against plans through subsequent business operation

Portfolio Leadership & People Management - To provide PMO leadership and to manage the performance and development of all members of the PMO team (direct and indirect reports).

• Cultivate a community of committed project professionals that will share and eventually drive development of best practices and continuous improvement.
• Ensure quality of deliverables (projects/programs on time, within scope and on budget) by enforcing controls and coaching/mentoring PMs
• Manage resource utilization across projects.
• Build good relationships at senior levels with technology, solutions, distribution, and vendor groups.

• Contribute in delivering company’s Objective and Key Results as well as other AdHoc requests in a timely manner.

Knowledge/Skills/Competencies/Education:

• Bachelors degree in Business Administration or related field required.
• A min. of 10 years of project management experience preferred.
• Expert‐level knowledge of project and change management, methodologies, techniques, processes
• Good budget, cost and profitability management skills.
• Proficient in Microsoft Office (i.e Project, Excel, Word, Powerpoint)
• Good communication skills in presentation and negotiate with different stakeholders (in English).
• Ability to work effectively in a team and collaborate with cross-functional stakeholders.
• Ability to influence without authority.
• Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.
• Basic understanding of the life insurance industry including key financial metrics (APE & NBV concept) is preferred.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .