Facilities Coordinator (Soft Services)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

1. Service Management: Ensuring the smooth operation and delivery of soft services such as janitorial, landscaping, pest control, waste management, security, catering, mailroom, and other essential facility services.
2. Vendor Management: Overseeing contracts and relationships with vendors and suppliers for soft services, including conducting vendor evaluations, negotiating contracts, and ensuring compliance with service level agreements.
3. Budgeting and Cost Control: Assisting in the development and management of a facilitys soft services budget, tracking expenses, and identifying opportunities for cost savings without compromising service quality.
4. Health and Safety Compliance: Collaborating with the Health and Safety team to ensure that soft services are provided in adherence to local regulations, industry standards, and best practices to maintain a safe working environment.
5. Tenant Relations: Liaising with tenants, addressing their concerns or requests related to soft services, providing support and guidance, and maintaining a positive working relationship.
6. Reporting and Documentation: Generating and maintaining reports related to soft services performance, vendor performance, and operational metrics. Ensuring that all relevant documentation, such as contracts, service agreements, and maintenance records, are up to date and easily accessible.
7. Continuous Improvement: Identifying areas for process improvement, service enhancement, and cost optimization. Proposing and implementing initiatives to improve efficiency and effectiveness of soft services within the facility.
8. Emergency Planning and Response: Participating in emergency planning and response activities, ensuring that soft services support emergency procedures and business continuity plans.
9. Sustainability Initiatives: Supporting environmental sustainability initiatives by promoting energy efficiency, waste reduction, recycling programs, and other sustainable practices within the facilitys soft services operations.
10Collaboration: Collaborating with other teams within the facility, such as Facilities Management, Engineering, and Security, to ensure coordination and smooth operation of all services.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.