Sales Support Representative, Freight & Project Forwarding

Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.

Reporting to the Commercial Manager, the individual will have the relevant skill sets, capable of establishing and developing vendor relationships in South East Asia, including carriers, transporters/brokers and port operators etc.; Procurements of transport, warehousing and ocean freight rates locally and internationally for both import and export cargoes including full hands-on operational support where required; Preparation and submission of quotations and proposals; Maintain and develop existing/new customer relations with specific focus on Clearing and Forwarding.

Duties will include but not limiting to:

• Actively participate as a member of AW Indonesia and regional SEA teams, working closely with other Commercial and Business Unit Managers within South East Asia and other Access World entities globally
• Attend networking and directing customers enquiries
• Request rates from service providers and assist Business Development Manager & Commercial Managers for all proposals compilation
• Establish and develop vendor relationships in South East Asia e.g. with transporters, barge brokers/ carriers, container shipping lines and freight forwarders including full hands-on operational support where required
• Maintain high standard of service delivery at all times
• Outgoing personality to be able to communicate effectively with customers and build positive relationships
• Must be able to resolve problems/queries efficiently
• Address internal and external operational issues, liaise and coordinate with vendors (ports operators, transporters etc.) and internal customers
• Attend monthly commercial activity reporting in the form of sales pipeline/enquiry register
• Prepare and submit customer onboarding documents to legal for review
• Work through service agreements for secured businesses with legal department
• Ensure compliance to Access World Group Policies
• Other duties as assigned by the Superior
• Reinforce Access World Group culture, values and reputation

Potential candidates should possess the following attributes:

• Diploma or degree in business administration, logistics or a related field
• Minimum 3-years sales/estimator experience
• Excellent commercial and entrepreneurial flair is critical to the success of this role
• Strong builder of relationships with interest parties
• Good knowledge of the shipping and logistics management industries specifically focused on:
  • Local and cross border transport
  • Air Freight, SEA LCL, FCL, OOG, BB, Part/Full Charter
• Analytical in approach with capabilities of compiling shipment estimates
• Proven ability to work on cross-functional and multicultural teams
• Strong character, initiative, creative, innovative and analytical skills
• Meticulous, responsible and positive working attitude – willingness to help others
• Ability to work independently and in a team
• Adaptable and able to accommodate prevailing conditions
• Proficient with Microsoft Office
• Ability to work effectively in a high pressure and fast paced working environment meeting deadlines and/or beyond office hours
• Ability to travel
• Strong organisational and good administrative skills
• Proactive and a quick learner
• Superior interpersonal and communications skills
• Good in both written and spoken English
• Effective negotiation and conflict resolution skills
• Regularly updating customers on rate levels and market dynamics
• Effective use of telephonic and email communications
• Close working relationship with colleagues and customers
• Communicate and work with all overseas Access World branches on Freight & Project leads to and from South East Asia

Interested Applicants please email your resume to hr.asia@accessworld.com

Freight & Project Forwarding, Sales

13/05/2024