Customer Happiness Executive

Info Terbaru Seputar Pekerjaan dari Perusahaan AirAsia sebagai posisi Customer Happiness Executive. Jika Lowongan Kerja Sales di Tangerang ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari AirAsia sebagai posisi Customer Happiness Executive dibawah ini sesuai dengan Kualifikasi anda.

This specialized role is to support Any Airlines and other AirAsia MOVE products and services by providing quality timely and effective customer support

Executive, Customer Happiness

This specialized role is to support Any Airlines and other AirAsia MOVE products and services by providing quality, timely and effective customer support through various digital channels such as chat, email, and outbound calls (if necessary). The incumbent will support both English and other languages.

Here’s what an ordinary day looks like:

• Provide quality and timely customer service by responding directly to customer questions, feedback, and complaints regarding both AirAsia products and all other non-AirAsia products and services under airasia MOVE with the main focus on Any Airlines.

• Creatively and accurately articulate responses via excellent written communication skills to ensure effective and efficient resolution.

• Follow required procedures and processes to resolve customer inquiries or complaints; assist customers with learning how to use and where to find both AirAsia products and other non-airline products services under AirAsia MOVE.

• Assist the Customer Experience team in identifying and reporting system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; generate sales or do upselling while providing exceptional service to meet personal and team sales targets.

• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.

• Participate in training and development activities.

• Other duties as assigned.

This job is ideal for you if you also have:

• Diploma/Bachelors Degree holder

• Previous experience using GDS such as Travelport, Galileo, Amadeus, Sabre is an advantage

• An extensive product and process knowledge of airasia Super app products and services especially Any Airlines

• A can-do attitude, leadership and people skills, and keen attention to detail

• A good understanding of Salesforce and data collection that aid in decision making, interpretation and presentation to stakeholders

• Having previous customer service experience would be an added advantage.

• Able to work on 24/7 shift rotation including weekends & public holidays.

• Able to work on midnight shift.

• Must have excellent verbal and written English.

• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills

• Must be an assertive team player with high energy to work in a fast-paced environment.

• Medically fit - mentally and physically

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Informasi Tambahan :

• Perusahaan : AirAsia
• Posisi : Customer Happiness Executive
• Lokasi : Tangerang
• Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Happiness Executive di kota Tangerang diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Customer Happiness Executive, pada bulan ini 2024 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.