IT Business Solutions Analyst

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

What is this role about?

This role is responsible for maintaining & supporting a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. The Candidate should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions. The role is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within the budgeted costs.

The candidate might be involved in projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.

As a D&IT Solutions Analyst, you’ll engage with the business stakeholders and D&IT partners to explore capability improvements and to ensure a clear understanding of the new capabilities requirements. You will work with the Virtual team lead to understand the existing tools that can cover business needs in line with the plan in the Roadmap for providing support to the D&IT demand process on delivering new solutions.

What will you do?

Capability Management identification and enhancement

• Collaborate with business to identify improvements for existing solutions
• Work to find existing solution in JTI that have the required capabilities
• Help develop capabilities delivered by global teams and within regional/local solutions.
• Explore with other regions capabilities teams what exists so that synergies and technology re-use can be maximized and deployed quickly & adopted

Rollout of Central systems and Market Mile

• Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region.
• Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region.
• Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.

Freedom within a Framework

• Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities.
• Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience.

Service Delivery Management & Business Continuity / Security

• This role ensures the companys business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided.
• This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region.
• This role is responsible for the incident management, problem management and all aspects related to the application within the responsibility of the function assigned to the incumbent.
• Ensure strategic alignment with Internal (e.g. BTS, I&O, GDC, Security) and External D&IT Service Providers.

Innovation

• Work with markets teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations

Geographically Distributed teamwork, & Operations.

• This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function.
• You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region.
• This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.
• During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.
• This role will also play an important role as expert in the technology stack of the function (sales apps, power apps, data, digital, etc) looking for upskilling within that area of expertise and delivering via self-development or consultants’ solutions to the business demands.

D&IT Governance

• Responsible for respective D&IT budgets for managed applications and services the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes. Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability.
• Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.
• Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines.

Who are we looking for?

• University degree or equivalent, preferably in the IT area.
• 2+ years of experience in the IT discipline of Business Solutions/ Application teams (including people management where relevant)
• Preferred background of employment experience in multinational companies.
• Good working knowledge of business and related processes in FMCG industry.
• Fluent oral and written English
• Functional skills:
  • Experience in at least 2 of the following new technology trends:
    • Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)
    • Microsoft Data Lake and Data Warehouse technologies
    • Field Sales Solutions
    • Online Sales, Loyalty and payment systems
  • Business requirements analysis & process documentation
  • Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
  • Good financial and budgetary understanding
  • Project management (medium to large scale projects);
  • Business Analysis
  • Supplier management

• Soft skills:
  • People management (where relevant)
  • Leads by example; Works effectively in a fast-paced environment and is able to diffuse project-related conflict
  • Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized
  • Creative, innovative, enterprising; thinks outside the box, challenges status quo
  • Able to work with ambiguity and “connect the dots”
  • Team-oriented, collaborative; able to network and establish good connections
  • Proactive; driven to learn and keep pace with business and technology trends
  • Thinks outside the box
  • Able to network and establish good connections
  • Works seamlessly between macro and micro views
  • Communicates effectively at all levels of the organization
  • Goal-oriented, high level of commitment
  • Customer service-oriented

What are the next steps?
Thank you for applying! You will receive feedback within the next two weeks.