Senior Activation (Mekari Qontak - Chatbot QC)

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job Descriptions:

Quality Control:

• Conduct reviews to ensure clear flow and navigation
• Conduct chatbot flow testings to ensure smoothness and alignment with the client’s request
• Coordinate with activation team to clarify chatbot flows etc.
• Manage chatbot onboarding survey form
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Maintain SLA & Accuracy for new / revision chatbot

Configuration:

• Develop chatbot according to the client’s request
• Conduct revisions towards chatbot to ensure chatbot’s quality.

Job Requirements:

• Candidate must possess at least a Bachelors Degree, preferably in Information Technology
• At least 3 year(s) of working experience in a SaaS company
• Fluent in verbal and written English
• Familiar with CRM tools
• Proficient with corporate productivity and web presentation tools (Microsoft & Gsuite)
• Good analytical and problem-solving skills
• Comfortable with numbers and meeting clients
• Fast learner and independent
• Having good interpersonal and teamwork skill

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesias no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up. Dont forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process. We wish you the best. Hope to see you around soon!