Manager NPS & Program Effectiveness (Consumer Experience / Consumer Journey Analytics)

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The Manager NPS & Program Effectiveness is the center of determining the effectiveness of all the initiatives deployed to the consumers. The person is responsible to collect and track the KPI on each initiative post-deployment and gather key insights on consumers trend - to produce an integrated analysis. The result of those analysis will be an integral feed to the SFP (Smoke Free Products) organization on future improvements needed and/or to adjust any strategies moving forward. This role will be a data-heavy and analytical role responsible for the Overall CX Experience (Customer Experience) (pre-alignment and post-deployment) Your ‘day to day’ • Gathering high volume of data from numerous stakeholders and business units and integrate & analyze the data to generate insights and drive business growth • Owner of the overall consumer experience KPI across the entire consumer journey and multiplatform context • Responsible to own and manage the CX dashboard from maintenance and continuous improvement • Building a comprehensive set of metrics to support full consumers behavior understanding and prediction capability on future behaviors • Identification of experience gaps and definition of projects to close them • Strong collaboration and liaison with other internal functions to drive business growth Who we’re looking for • Require a minimum of Bachelor’s degree (ideally a Masters degree), especially preferred if you have the exposure in high volumes of data mining, crunching and analysis • Min. 5 years of relevant experience in business / commercial, preferably in data governance and intelligence • Mandatory Skills: Data Analysis, Data Visualization (esp. Power BI) & Data Intelligence • Strong Analytical thinking, problem solving, and perseverance • Very strong communication and interpersonal skills, especially showcasing ability to collaborate amongst multiple stakeholders and senior management • Fluent in English, both verbal and written What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future To join our growing team…