GM After Sales - Heavy Equipments

Position Overview:

We are seeking a dedicated and experienced GM- After Sales to oversee all aspects of after-sales service and support for our heavy equipment products. The ideal candidate will be responsible for ensuring customer satisfaction, maximizing revenue opportunities, and driving operational excellence in after-sales operations. If you are a strategic leader with a passion for customer service and a strong background in heavy equipment industries, we invite you to join our dynamic team.

Responsibilities:

Strategic Planning:

• Develop and implement strategic plans for after-sales service and support, aligned with company objectives and customer needs.
• Identify opportunities to enhance after-sales processes, improve efficiency, and increase customer satisfaction.

Customer Relationship Management:

• Build and maintain strong relationships with customers, dealers, and service partners to ensure exceptional after-sales support.
• Act as a primary point of contact for key accounts, addressing their needs and resolving issues in a timely manner.

Service Operations Management:

• Oversee all aspects of after-sales service operations, including service centers, spare parts management, and technical support.
• Implement service standards and procedures to ensure consistent service delivery and compliance with quality standards.

Team Leadership:

• Provide leadership and direction to the after-sales team, fostering a culture of collaboration, accountability, and continuous improvement.
• Recruit, train, and develop talent to build a high-performing and customer-focused team.

Revenue Generation:

• Identify opportunities to increase after-sales revenue through service contracts, parts sales, and value-added services.
• Develop pricing strategies and promotional programs to drive aftermarket sales growth.

Requirements:

Education and Experience:

• Bachelors degree in Engineering, Business Administration, or a related field. MBA or equivalent qualification is a plus.
• Minimum of 10 years of progressive experience in after-sales service management, preferably in the heavy equipment industry.

Industry Knowledge:

• Solid understanding of heavy equipment products, technical specifications, and after-sales service requirements.
• Familiarity with industry trends, customer needs, and competitive landscape.

Leadership and Management Skills:

• Strong leadership abilities with a track record of building and developing high-performing teams.
• Excellent communication, negotiation, and conflict resolution skills.

Customer Focus:

• Customer-centric mindset with a commitment to delivering exceptional service and support.
• Proven ability to build and maintain long-term customer relationships.

Business Acumen:

• Strong business acumen with the ability to analyze financial data, develop business plans, and drive revenue growth.
• Experience in budgeting, forecasting, and financial management.

Problem-Solving and Decision-Making:

• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Proven ability to troubleshoot complex technical issues and resolve customer concerns effectively.

Technical Proficiency:

• Proficiency in heavy equipment technologies, maintenance practices, and troubleshooting procedures.
• Familiarity with service management software and ERP systems is desirable.

If you are a strategic leader with a passion for customer service and a strong background in heavy equipment industries, we encourage you to apply for this challenging and rewarding opportunity. Join us in delivering world-class after-sales support and driving customer satisfaction in the heavy equipment industry.