Platform Operations Specialist (Digibank)

• Sector: Monroe Banking & Finance
• Contact: Elizabeth Ravva
• Client: Monroe Consulting Group
• Location: Jakarta
• Salary: Negotiable
• Expiry Date: 18 March 2024
• Job Ref: BBBH435888_1705549993
• Contact Email: elizabeth@monroeconsulting.com

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of growing digital banking company in Indonesia to onboard a highly specialist Platform Operations Specialist to oversee the digital platforms and services. This job is based in Jakarta, Indonesia.

Job Descriptions:

• Supervise the day-to-day functions of digital banking systems, which encompass online banking interfaces, mobile applications, and other digital amenities.
• Formulate and implement plans to respond to incidents swiftly, mitigating disruptions, outages, or security issues to minimize the impact on customer interactions.
• Ensure strict adherence to security protocols and compliance with industry standards on the digital platforms to protect customer data and privacy.
• Continuously assess platform performance, identify bottlenecks, and institute enhancements to improve speed, reliability, and responsiveness.
• Cultivate and manage associations with technology vendors and service providers, ensuring compliance with service level agreements and deliverables.
• Project and manage capacity requirements for digital platforms to accommodate growth and customer needs.
• Deploy automated processes and tools to enhance operational efficiency and diminish manual interventions.
• Supervise changes and updates to digital platforms, guaranteeing proper testing, communication, and minimal customer disruption.
• Develop and sustain comprehensive disaster recovery plans to fortify platform resilience in unforeseen circumstances.

Job Requirements:

• Hold a Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• Possess a minimum of 2 years of experience in IT operations and the management of digital platforms.
• Demonstrate a robust understanding of digital platform technologies, system architecture, and IT operations.
• Exhibit familiarity with cybersecurity principles and hands-on experience in securing digital platforms.
• Have comprehension of banking industry regulations and compliance prerequisites relevant to digital banking operations.
• Showcase excellent problem-solving skills to tackle intricate operational challenges.