Customer Solutions Manager

Minimum qualifications:

• 5 years of experience as a pre-sales manager, leading, managing, and developing individual contributors.
  
• Experience working with IaaS, PaaS, Big Data, SaaS, public cloud, or related industry and technical concepts.
  
• Experience developing strategy to lead Sales Engineering teams to meet business objectives.

Preferred qualifications:

• Experience creating repeatable processes at scale in a pre-sales engineering organization.
  
• Knowledge of solution architecture.
  
• Ability to inspire and grow teams to their full potential in a business environment, while working with cross-functional teams to achieve common business objectives.
  
• Ability to present to both technical and non-technical audiences, and engaging C-Level stakeholders in business and technology transformation.
  
• Excellent business acumen with distinctive problem-solving and investigative skills.
  

About the job

The Google Cloud Platform team helps customers transform and build whats next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Solutions Manager, youll lead a team who engages with sales prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption. Youll also be responsible for investing in the team’s development and success, building a high performing, effective, and collaborative team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead, inspire, and grow a team of Customer Solutions Consultants across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
• Contribute to building a business that promotes exceptional growth and maintain motivation to work effectively in a highly dynamic environment.
• Engage directly with prospects regarding architecture discussions and best practices.
• Work cross-functionally with our Product, Support, Engineering, and Sales teams. Make compelling presentations to represent the capabilities and services of Google Cloud.
• Hire, coach, and drive a team to work towards strategic goals, while prioritizing the delivery of an outstanding customer experience.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.