Area General Manager (Bali, Full-Time)

Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.

Our destination neighbourhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, cafe and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travelers, as well as career opportunities and lifestyle content.

Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Sri Lanka, with further locations coming online in the region in late 2022.

Who we are:

We venture to the frontier because, out there, we belong. We travel not to escape, but to engage—to add to our lives— not replace what’s missing. We experience new destinations; not just see them. Curiosity guides our quest. We search for fellow explorers, creatives and entrepreneurs who share our values. We seek to understand one another, embrace our differences. We’re not a community of like-minds. But a rich mix of cultural creatives, living, working and sharing on the frontier. Contribution to something greater compels us. Our journey is more than venturing down a new path; it’s discovering a new train of thought. Come join a growing company and help us redefine how people will live, work and find their purpose.

Area General Manager (Bali, Full-Time)

Who are we looking for:

The Area General Manager is responsible for all aspects of operations at the properties within their area, the day-to-day staff management, finance and members satisfaction. You should be an ambassador for the Outpost brand, be a part of our community, provide leadership, strategic planning to all departments and ensure operational excellence and maximize our operational profits.
You will be responsible for managing the properties departmental management teams and overall property targets to deliver an excellent member experience.

Key Responsibilities:

• Oversees the operations of the entire property for Canggu, Ubud Nyuhkuning and Penestanan (Coliving, Coworking, F&B).
• Manage on-going profitability of the property, ensuring revenue and member satisfaction targets are met and exceeded.
• Ensure that monthly financial forecasts for Coliving, Coworking, Food & Beverage, Travel, Trainings, Events and all other departments are on target.
• Analyzing P&L statements and reacting with impactful strategies based on findings.
• Prepare and monitor daily and monthly financial reports.
• Responsible for the preparation of the annual Operating Budget.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Overseeing and managing all departments and working closely with departmental managers on a daily basis.
• Foster member enthusiasm at the property
• Act as a final decision maker in hiring key staff.
• Ensure full compliance to SOP’s, policies, procedures and service standards.
• Conduct and respond to audits to ensure continual improvement is achieved.
• Responsible for legalization, health & safety, fire regulations and that all legal requirements are met.
• Handling member complaints, and overseeing the service recovery procedures.
• Ensuring reviews will be answered accordingly and ratings on OTA’s stays on target.
• Take an active role in engaging our community through events and sparking conversations in our spaces and our online community platforms.
• Provide any other growth initiatives

Qualifications:

• A bachelor or masters degree in hotel management is preferred, or candidates who have the required experience in opening, managing and operating a hotel with a clear track record.
• 10 years experience in the hospitality industry, with significant international experience preferred.
• 1-3 years of experience as a General Manager required.
• Understanding of coliving and coworking markets are a big plus.
• The ideal candidate is a seasoned and highly intelligent hospitality industry professional with outstanding management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.
• Excellent interpersonal communication and organizational skills to coordinate a variety of project activities with a strong attention to detail.
• Ability to communicate effectively, written or verbal, with a multitude of different stakeholders respectfully and appropriately.
• Addressing operational concerns and issues, monitoring overall stakeholder and constituent satisfaction.
• Developing and implementing operational procedures and policies.
• Critical thinking and problem-solving skills; ability to conduct research for special projects, respond timely to inquiries, and present clear and succinct written/oral briefings.
• Ability to work with details, confidential and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.

• Good English communication and listening skills.
• Ability to work under pressure, comfortable dealing with ambiguity and working independently.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.

• Detailed understanding of data administration and management functions (collection, analysis, distribution, etc).
• Proficient in MS Office 365 (Excel, Access, Word, etc.).
  
• An ability to work cross-functionally and be supportive to multiple team members.
  

• Passionate to learn and grow.

Reports to: CEO

Desired Start Date: January 2024

Location: Bali - Indonesia