- Receive guests at the front desk by greeting them, welcoming them, directing them, and announcing information clearly and accurately.- Forward incoming telephone calls to the relevant staff and take messages regarding appointments.- Receive and sort daily emails.- Help answer questions from customers and guests by providing accurate information.- Receive letters, documents, packages, and courier deliveries, and deliver or distribute items.- Perform administrative tasks such as entering customer or visitor data.- Manage of filing and record keeping.- Handle enquiries and complaints by telephone, email, and general correspondence.