•tPerform daily quality control checks on 10% of SKUs processed by 6–7 agents.•tDeliver SOP training sessions for new hires to ensure compliance and consistency.•tSupervise and support 6 agents within a team of 50–70.•tPrepare and clean data provided by the BI team for QC review and analysis.•tLabeled 200–1,500 SKUs daily to enhance accuracy of product profiles.•tDeveloped a category grouping system to improve SKU classification.•tReviewed and analyzed values generated by the AI system.•tCorrected and validated product-related data generated by the system.•tSupported multi-market operations, including Thailand, Vietnam, Philippines, Brazil, Malaysia, and Singapore.•tConducted daily price matching of 250–2,000 SKUs across multiple markets to assess competitive pricing.•tAnalyzed pricing strategies for key brands during the Super Brand Day campaign.•tEvaluated stock availability of local products across major provinces.•tClassified and analyzed local products to support the “Shopee Pilih Lokal” campaign.•tAssessed stock readiness for products exported via Shopee Global.•tDeveloped a category grouping system to improve SKU classification.•tReviewed and analyzed values generated by the AI system.•tCorrected and validated product-related data generated by the system.•tSupported multi-market operations, including Thailand, Vietnam, Philippines, Brazil, Malaysia, and Singapore.•tConducted daily price matching of 250–2,000 SKUs across multiple markets to assess competitive pricing.•tAnalyzed pricing strategies for key brands during the Super Brand Day campaign.•tEvaluated stock availability of local products across major provinces.•tClassified and analyzed local products to support the “Shopee Pilih Lokal” campaign.•tAssessed stock readiness for products exported via Shopee Global.